The office of Information Technology Services' primary purpose is the development and maintenance of present and future technological advancements for the University. We support both the administrative and academic computing activities for USAO as well as the campus digital telephone and fax system.
For any tech-support issues and/or IT questions:
Send an email to firstname.lastname@example.org which will automatically create a ticket for your issue in our ticketing software.
This prompts an immediate response on our part since the ticketing system software immediately and simultaneously alerts all of the staff in the IT office, and someone from our office can be instantly (or very quickly within reason) assigned to the ticket to take care of the issue.
And, please, always use your USAO email address to send for sending any emails to the ticketing system. This helps us identify you quicker within our system.